VOZZI · BY HERYZON
Fewer menus, shorter queues. More calls resolved.
Vozzi is a virtual voice assistant that answers your company's phone calls, 24 hours a day. It understands what callers need, handles the repetitive requests and hands the rest to your team with a summary of the call.
Pilot program with your first validation free of charge.
Hear how Bruno introduces himself.
CHALLENGES
When the phone becomes a bottleneck, everyone loses.
- 01
Callers
Navigate confusing menus, wait on hold and repeat the same information to more than one person.
- 02
Operations
Spend team time on repeated questions, struggle to scale and miss calls at peak times and after hours.
- 03
Management
Has little visibility into why people call and receives transfers with no context.
HOW IT WORKS
The caller talks. Bruno takes it from there.
Answers
Answers at any hour, with no keypad menu.
Understands
Callers explain in their own words, and Bruno identifies why they're calling.
Checks
Looks up the answer in the documents and rules your company has approved.
Resolves
Answers the question, books, reschedules or cancels during the call itself.
Hands off
Anything that needs a person goes to your team with a ready summary. Nobody has to repeat themselves.
WHAT IT DOES
Clear about what it does. And what it doesn't.
Handles on the call
- Common questions (hours, locations, documents, procedures)
- Bookings
- Rescheduling
- Cancellations
- Call triage
Hands off to a person
- Serious complaints
- Negotiations
- Sensitive situations
- Any request without an approved rule
Along with the call, the agent receives a summary of the conversation, the key points and the details needed to help the caller.
Not yet
- Outbound calls
- Sales
- WhatsApp support
WHERE IT HELPS
Built for the calls that keep coming.
- 01 / 04
After hours
Nights, weekends and holidays, your company keeps answering calls.
- 02 / 04
At peak times
Takes on the repetitive calls and helps reduce the queue when call volume is highest.
- 03 / 04
Repeated questions
The same right answer every time, without tying up your team.
- 04 / 04
Scheduling
Books, reschedules and cancels without going through an agent.
HEAR BRUNO
Every company gets its own assistant.
Bruno is our demo. In your operation, the assistant can have its own name, voice and brand tone.
A sample of the voice and speaking style that could represent your company on the phone.
CONTROL
Your company decides what the assistant says.
Approved rules
Bruno only answers and acts on the rules and documents your company has approved. Without a rule, he doesn't improvise.
A person always within reach
Anything outside the rules goes to your team, with a summary of the call.
Everything logged
Every call produces a record of the reason, what was done and a summary.
Transparency
The assistant introduces itself as a virtual assistant. Nobody is misled.
PILOT PROGRAM
Be one of the first companies to try Vozzi.
We're selecting our first companies to try Vozzi in practice. Your first validation is free: together we pick one type of call, such as scheduling or common questions, and the assistant handles those calls in your operation. If you'd like to validate other types of calls afterwards, we'll agree on the terms with you before we start.
Join the pilot- You send us a message through the form
- We talk about how your company handles calls
- Together we pick the first type of call to validate
- The assistant handles those calls, at no cost to you
Further validations: terms agreed in advance, no surprises.
INVESTORS
Vozzi is Heryzon's first product.
We're building a voice customer service platform that adapts to different markets. If you invest at an early stage, we'd like to talk.
FAQ
Before we talk.
Do callers know they're talking to a virtual assistant?
Yes. Bruno introduces himself as a virtual assistant right at the start.
What if Bruno doesn't know the answer?
He doesn't make things up. He transfers the call to your team, with a summary of the conversation so far.
Does it work after hours?
Yes. The assistant answers 24 hours a day, every day.
How does it connect to my systems?
We build the integration with your company during the pilot, based on the tools your operation already uses.
Does it work on WhatsApp?
Not yet. Today Vozzi handles phone calls.
How much does it cost?
The first pilot validation is free. Further validations have terms agreed with you before we start, with no surprises.
CONTACT
Let's talk.
Tell us briefly about your case. We'll get back to you soon.